NCPeH CY - User contributions [en]

Helpdesk and Service Desk

2025-06-05T05:24:56Z

Marios.neofytou:

__NOTOC__
The NCPeH CY Help Desks are supporting the problem and incident management.

Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:

=HelpDesk=
*Users support – Healthcare Professionals
*WebLink: https://www.neha.org.cy/en/
*Email: [mailto:helpdesk@neha.org.cy helpdesk@neha.org.cy]
*Phone number: +357 22436038
*Operating days: Monday till Friday
*Office Hours: 7:30 - 15:00
*Service Desk
*Technical Issues

NCPeH CY:Privacy policy

2025-05-28T05:33:31Z

Marios.neofytou: Created page with "Privacy Policy This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how..."

Privacy Policy

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

==Interpretation and Definitions==

==Interpretation==

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

==Definitions==
For the purposes of this Cookies Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to National eHealth Authority, 67A Lemesou Avenue, Nicosia, Cyprus.

Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.

Website refers to National eHealth Authority, accessible from http://www.neha.gov.cy/

You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

==The use of the Cookies==

==Type of Cookies We Use==

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

==Necessary / Essential Cookies==

==Type: Session Cookies==

==Administered by: Us==

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

==Functionality Cookies==

==Type: Persistent Cookies==

==Administered by: Us==

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

==Your Choices Regarding Cookies==
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

==More Information about Cookies==

==You can learn more about cookies: What Are Cookies?.==

==Contact Us==

If you have any questions about this Cookies Policy, You can contact us:

By email: info@neha.org.cy

By phone number: (+357) 22436000

Privacy Policy

2025-05-28T05:32:38Z

Marios.neofytou:

Privacy Policy

2025-04-24T09:57:29Z

Marios.neofytou:

Privacy Policy

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Cookies Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to National eHealth Authority, 67A Lemesou Avenue, Nicosia, Cyprus.

Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.

Website refers to National eHealth Authority, accessible from http://www.neha.gov.cy/

You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

More Information about Cookies

You can learn more about cookies: What Are Cookies?.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

By email: info@neha.org.cy

By phone number: (+357) 22436000

National Contact Points

2025-03-11T06:44:20Z

Marios.neofytou:

=AUSTRIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || Gesundheit Österreich GmbH
|-
| '''Website:''' || https://www.gesundheit.gv.at/Portal.Node/ghp/public/content/kontaktstellepatientenmobilitaet.html
|-
| '''Email:''' || [mailto:patientenmobilitaet@goeg.at patientenmobilitaet@goeg.at]
|}

=BELGIUM=
{| class="wikitable"
|-
| '''National Contact Point:''' || Soins de santé transfrontaliers
|-
| '''Website:''' || https://www.crossborderhealthcare.be
|-
| '''Email:''' || [mailto:information@crossborderhealthcare.be information@crossborderhealthcare.be]
|}

=BULGARIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || National Health Insurance Fund
|-
| '''Website:''' || https://www.nhif.bg
|-
| '''Email:''' || [mailto:crossbordercare@nhif.bg crossbordercare@nhif.bg]
|}

=CROATIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || Croatian Health Insurance Fund
|-
| '''Website:''' || https://www.hzzo.hr
|-
| '''Email:''' || [mailto:ncp-croatia@hzzo.hr ncp-croatia@hzzo.hr]
|}

=CYPRUS=
{| class="wikitable"
|-
| '''National Contact Point:''' || National eHealth Authority of Cyprus
|-
| '''Website:''' || https://www.neha.org.cy/
|-
| '''Email:''' || [mailto:Helpdesk@neha.org.cy Helpdesk@neha.org.cy]
|}

=CZECH REPUBLIC=
{| class="wikitable"
|-
| '''National Contact Point:''' || Health Insurance Bureau
|-
| '''Website:''' || https://www.kancelarzp.cz
|-
| '''Email:''' || [mailto:info@kancelarzp.cz info@kancelarzp.cz]
|}

=DENMARK=
{| class="wikitable"
|-
| '''National Contact Point:''' || Danish Patient Safety Authority
|-
| '''Website:''' || http://stps.dk/da/borgere/internationalsygesikring/nationaltkontaktpunktforbehandling-i-eueoes
|-
| '''Email:''' || [mailto:EUS-jura@stps.dk EUS-jura@stps.dk]
|}

=ESTONIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || Estonian Health Insurance Fund
|-
| '''Website:''' || http://www.haigekassa.ee/kontaktpunkt
|-
| '''Email:''' || [mailto:info@haigekassa.ee info@haigekassa.ee]
|}

=FINLAND=
{| class="wikitable"
|-
| '''National Contact Point:''' || Kela
|-
| '''Website:''' || http://www.eu-healthcare.fi
|-
| '''Email:''' || [mailto:yhteyspiste@kela.fi yhteyspiste@kela.fi]
|}

=FRANCE=
{| class="wikitable"
|-
| '''National Contact Point:''' || Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
|-
| '''Website:''' || http://www.cleiss.fr/presentation/pcn.html
|-
| '''Email:''' || [mailto:soinstransfrontaliers@cleiss.fr soinstransfrontaliers@cleiss.fr]
|}

=GERMANY=
{| class="wikitable"
|-
| '''National Contact Point:''' || Deutsche Verbindungsstelle Krankenversicherung - Ausland (DVKA)
|-
| '''Website:''' || http://www.eu-patienten.de
|-
| '''Email:''' || [mailto:info@eu-patienten.de info@eu-patienten.de]
|}

=GREECE=
{| class="wikitable"
|-
| '''National Contact Point:''' || National Organization for the Provision of Health Services – EOPYY
|-
| '''Website:''' || https://eu-healthcare.eopyy.gov.gr/gr/home.aspx
|-
| '''Email:''' || [mailto:ncp_gr@eopyy.gov.gr ncp_gr@eopyy.gov.gr]
|}

=HUNGARY=
{| class="wikitable"
|-
| '''National Contact Point:''' || Országos Betegjogi, Ellátottjogi, Gyermekjogi és Dokumentációs Központ National Center for Patients' Rights and Documentation
|}

{| class="wikitable"
|-
| colspan="2" | '''For EU citizens that intend to use Hungarian healthcare'''
|-
| '''Website:''' || http://www.patientsrights.hu/
|-
| '''Email:''' || [mailto:info@patientsrights.hu info@patientsrights.hu]
|}

{| class="wikitable"
|-
| colspan="2" | '''For Hungarian citizens seeking healthcare in EU'''
|-
| '''Website:''' || http://www.eubetegjog.hu/
|-
| '''Email:''' || [mailto:info@eubetegjog.hu info@eubetegjog.hu]
|}

=IRELAND=
{| class="wikitable"
|-
| '''National Contact Point:''' || Cross-Border Healthcare Directive Department
|-
| '''Website:''' || http://hse.ie/eng/services/list/1/schemes/cbd/CBD.html
|-
| '''Email:''' || [mailto:Crossborderdirective@hse.ie Crossborderdirective@hse.ie]
|}

=ITALY=
{| class="wikitable"
|-
| '''National Contact Point:''' || Ministry of Health, Directorate-General for health planning
|-
| '''Website:''' || http://www.salute.gov.it/portale/temi/p2_4.jsp?lingua=english&area=healthcareUE
|-
| '''Email:''' || [mailto:ncpitaly@sanita.it ncpitaly@sanita.it]
|}

=LATVIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || National Health Service
|-
| '''Website:''' || http://www.vmnvd.gov.lv
|-
| '''Email:''' || [mailto:nvd@vmnvd.gov.lv nvd@vmnvd.gov.lv]
|}

=LITHUANIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || State Health Care Accreditation Agency under the Ministry of Health
|}

{| class="wikitable"
|-
| colspan="2" | '''Website for NCP where patients could find the information in one place'''
|-
| '''Website:''' || https://www.ncp.lt/?lng=en
|}

{| class="wikitable"
|-
| colspan="2" | '''For EU citizens intending to use Lithuanian healthcare'''
|-
| '''Website:''' || http://www.vaspvt.gov.lt/en
|-
| '''Email:''' || [mailto:contact.point@vaspvt.gov.lt contact.point@vaspvt.gov.lt]
|}

{| class="wikitable"
|-
| colspan="2" | '''National Health Insurance Fund under the Ministry of Health For Lithuanian insured persons seeking healthcare in the EU'''
|-
| '''Website:''' || http://www.vlk.lt/sites/en/
|-
| '''Email:''' || [mailto:ncp@vlk.lt ncp@vlk.lt]
|}

=LUXEMBOURG=
{| class="wikitable"
|-
| '''National Contact Point:''' || Service national d’information et de médiation santé
|-
| colspan="2" | '''For EU citizens intending to use Luxemburgish healthcare'''
|-
| '''Website:''' || http://www.mediateursante.lu
|-
| '''Email:''' || [mailto:info@mediateursante.lu info@mediateursante.lu]
|}

{| class="wikitable"
|-
| '''National Contact Point:''' || Ministry of Social Security (Caisse nationale de santé)
|-
| colspan="2" | '''For Luxemburgish insured persons seeking healthcare in the EU'''
|-
| '''Website:''' || http://www.cns.lu
|-
| '''Email:''' || [mailto:cns@secu.lu cns@secu.lu]
|}

=MALTA=
{| class="wikitable"
|-
| '''National Contact Point:''' || Ministry for Health
|-
| '''Website:''' || http://health.gov.mt/en/cbhc/Pages/Cross-Border.aspx
|-
| '''Email:''' || [mailto:crossborderhealth@gov.mt crossborderhealth@gov.mt]
|}

=NETHERLANDS=
{| class="wikitable"
|-
| '''National Contact Point:''' || Netherlands NCP Cross-border Healthcare
|-
| '''Website:''' || http://www.cbhc.nl
|}

=POLAND=
{| class="wikitable"
|-
| '''National Contact Point:''' || National Health Fund
|-
| '''Website:''' || http://www.kpk.nfz.gov.pl/en/
|-
| '''Email:''' || [mailto:ca17@nfz.gov.pl ca17@nfz.gov.pl]
|}

=PORTUGAL=
{| class="wikitable"
|-
| '''National Contact Point:''' || The Central Administration of the Health System
|-
| '''Website:''' || http://diretiva.min-saude.pt/
|-
| '''Email:''' || [mailto:diretiva.pcn@acss.min-saude.pt diretiva.pcn@acss.min-saude.pt]
|}

=ROMANIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || National Health Insurance House
|-
| '''Website:''' || http://www.cnas-pnc.ro
|-
| '''Email:''' || [mailto:pnc@casan.ro pnc@casan.ro]
|}

=SLOVAKIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || Healthcare Surveillance Authority
|-
| '''Website:''' || http://www.udzs-sk.sk
|-
| '''Email:''' || [mailto:web@udzs-sk.sk web@udzs-sk.sk]
|}

=SLOVENIA=
{| class="wikitable"
|-
| '''National Contact Point:''' || Health Insurance Institute of Slovenia (HIIS)
|-
| '''Website:''' || http://www.nkt-z.si/wps/portal/nktz/home
|-
| '''Email:''' || [mailto:kontakt@nkt-z.si kontakt@nkt-z.si]
|}

=SPAIN=
{| class="wikitable"
|-
| '''National Contact Point:''' || Ministerio de Sanidad, Consumo y Bienestar Social
|-
| '''Website:''' || https://www.mscbs.gob.es/pnc/home.htm
|-
| '''Email:''' || [mailto:oiac@msssi.es oiac@msssi.es]
|}

=SWEDEN=
{| class="wikitable"
|-
| '''National Contact Point:''' || Försäkringskassan
|-
| colspan="2" | '''For Swedish insured persons seeking healthcare in the EU'''
|-
| '''Website:''' || http://www.forsakringskassan.se
|-
| '''Email:''' || [mailto:kundcenter@forsakringskassan.se kundcenter@forsakringskassan.se] / [mailto:huvudkontoret@forsakringskassan.se huvudkontoret@forsakringskassan.se]
|}

{| class="wikitable"
|-
| '''National Contact Point:''' || Socialstyrelsen
|-
| colspan="2" | '''For EU citizens intending to use Swedish healthcare'''
|-
| '''Website:''' || http://www.socialstyrelsen.se
|-
| '''Email:''' || [mailto:socialstyrelsen@socialstyrelsen.se socialstyrelsen@socialstyrelsen.se]
|}

=ICELAND=
{| class="wikitable"
|-
| '''National Contact Point:''' || Icelandic Health Insurance- International Department
|-
| '''Website:''' || http://www.sjukra.is/english
|-
| '''Email:''' || [mailto:international@sjukra.is international@sjukra.is]
|}

=LICHTENSTEIN=
{| class="wikitable"
|-
| '''National Contact Point:''' || Amt für Gesundheit (AG)
|-
| '''Website:''' || http://www.llv.li/#/117345/patientenmobilitat-im-euewrraum
|-
| '''Email:''' || [mailto:patientenmobilitaet@llv.li patientenmobilitaet@llv.li]
|}

=NORWAY=
{| class="wikitable"
|-
| '''National Contact Point:''' || HELFO (The Norwegian Health Economics Administration)
|-
| '''Website:''' || https://helsenorge.no/norwegian-national-contact-point-for-healthcare1
|-
| '''Email:''' || [mailto:servicesenteret@helfo.no servicesenteret@helfo.no]
|}

EHealth Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) (Main Page)

2025-03-11T06:34:30Z

Marios.neofytou:

Every European citizen, regardless of his/her European country of residence or the duration of his/her stay, can now feel even safer in case of illness or urgent Health Care need.


Through Electronic Cross Border Healthcare Services, European citizens can now reach Healthcare professionals in the area where they temporarily reside, knowing that they will be able to have access to their '''electronic prescriptions''' and '''Patient Summaries'''. These services are offered under the brand '''“MyHealth@EU”''' and facilitate optimum response to EU cross border health emergencies that may arise.


This side provides information on the Cross-Border healthcare services which are available within EU plus technical guidance to Healthcare professionals like Doctors and Pharmacists in preparing and exchanging medical information like Patient Summary records and medical Prescriptions to other EU countries when such a request is made by a patient.

=The WIKI= 


The purpose of this wiki is to help you understand:


* The services offered through the National Contact Point (NCP) by the Cyprus eHealth Authority.
* The nature and the meaning of the parameters describing the patient's health.


==Sidebar Menu==
The left sidebar main menu can be used for the wiki navigation:


'''Wiki'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Cross Border Services | Cross Border Services]] || Cross-Border Healthcare Service (CY).
|-
| [[Toolbox for Cross-Border Healthcare | Cross Border Toolbox]] || EU Directive 2011/24/EU and Social Security Regulations (EC) 883/2004 and 987/2009.
|}


'''NEHA'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[My Health@EU Leaflet | My Health@EU Leaflet]] || Promotional Material for My Health@EU project in Cyprus.
|-
| [[My Health@EU Poster | My Health@EU Poster]] || Promotional Material for My Health@EU project in Cyprus.
|-
| [[My Health@EU Sticker | My Health@EU Sticker]] || Promotional Material for My Health@EU project in Cyprus.
|-
| [[Helpdesk and Service Desk | Help & Service Desk]] || Support information for the NCPeH (CY) Cross-Border Services.
|}


'''MyHealth@EU'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights]] || Legislation covering the Services offered under My Health@EU.
|-
| [[Q&A My Health EU | Q&A My Health EU]] || My Health@EU services through examples.
|-
| [[My Health Flyer Patient | My Health Flyer Patient]] || Promotional Material for My Health@EU project focus on patients.
|-
| [[My Health Flyer Doctor | My Health Flyer Doctor]] || Promotional Material for My Health@EU project focus on doctors.
|-
| [[My Health Flyer | My Health Flyer]] || Promotional Material for My Health@EU project.
|-
| [[Videos | Videos]] || Video spots released.
|}


'''CY Login'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Two-Factor Authentication | Two-Factor Authentication]] || CY Login – Authentication process.
|}


'''NCPeH Cyprus Platform'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Patient Information Notice | Patient Information Notice]] || Information related to the cross-border transfer of Personal Data.
|-
| [[Patient Consent | Patient Consent]] || Patient Consent for the storage, use and exchange of individual medical and personal data in the National Contact Point (NCP) Cyprus.
|-
| [[Login_to_Platform | Log in]] || How to login in the NCPeH platform.
|}


'''National Citizen'''


This section applies to the physicians who want to review or create a Patient summary record and / or medical ePrescription for a national patients.


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Search_Patient | Search Patient]] || Search the medical record of a specific patient (Applies to CY Nationals).
|-
| [[Patient Menu | Patient Menu]] || Select action (Patient Summary / ePrescription).
|}


{| class="wikitable"
|+ style="caption-side: left; text-align: left;" | Patient Menu
|-
! '''Wiki Page''' !! '''Find:'''
|-
| colspan="2" | '''Patient Summary (PS-A)'''
|-
| [[View Patient Summary | View Patient Summary]] || Review patient records.
|-
| [[Create/Edit Patient Summary | Create/Edit Patient Summary]] || Create / Edit patient records.
|-
| colspan="2" | '''ePrescription (eP-A)'''
|-
| [[Preview | Preview]] || Preview existing prescription.
|-
| [[Create | Create]] || Create a new prescription.
|}


{| class="wikitable"
|+ style="caption-side: left; text-align: left;" | View Patient Summary
|-
! '''Wiki Page''' !! '''Find:'''
|-
| colspan="2" | '''Patient Summary (PS-A) Sections'''
|-
| [[Patient Data | Patient Data]] || Includes information for the patient's next of keen and medical insurance.
|-
| [[Patient Clinical Data | Patient Clinical Data]] || Clinical record of the patient.
|-
| [[Patient Summary Data | Patient Summary Data]] || Versioning information of the patient's medical records.
|}


{| class="wikitable"
|+ style="caption-side: left; text-align: left;" | Create/Edit Patient Summary
|-
! '''Wiki Page''' !! '''Find:'''
|-
| colspan="2" | '''Patient Summary (PS-A) Sections'''
|-
| [[Create/Edit Patient Data | Create / Edit Patient Data]] || Create / edit information for the patient's next of keen and medical insurance..
|-
| [[Create/Edit Patient Clinical Data | Create / Edit Patient Clinical Data]] || Create / edit clinical record of the patient.
|-
| [[Create/Edit Patient Summary Data | Create / Edit Patient Summary Data]] || Versioning information of the patient's medical records.
|}


'''European Citizen'''


This section applies to treatment of EU nationals by local Physicians (Patient Summary) / Pharmacists (e-Prescription).


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Search_Patient_EU | Search Patient]] || Search the medical record of a specific patient (Applies to EU Nationals).
|-
| [[Patient_Summary_(PS-B) | Patient Summary PS-B]] || View the Patient Summary record of the EU citizen.
|-
| [[ePrescription(eP-B) | E-Prescription eP-B]] || View the e-Prescriptions of the EU citizen.
|}


'''Documents Samples'''


Short description


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[(Patient_Profile)_Patient Summary#PS | PS Documents]] || Samples of Patient Summary Documents.
|-
| [[(ePrescription)_ePrescription#eP | eP Documents]] || Samples of ePrescription Documents.
|}


'''Information'''


Short description


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[User Manual | User Manual]] || User Manual for the NCPeH platform.
|-
| [[National Contact Points | National Contact Points]] || Information for the EU NCP network.
|-
| [[Useful_Links | Useful Links]] || Further information on Cross-Border services across EU.
|-
| [[Glossary | Glossary]] || Explanation of special terms used within documents.
|-
| [[About_Us | About Us]] || National eHealth Authority Cyprus.
|-
| [[Privacy Policy | Privacy Policy]] || Privacy Policy.
|}

EHealth Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) (Main Page)

2025-03-11T06:30:07Z

Marios.neofytou: Created page with "  Every European citizen, regardless of his/her European country of residence or the duration of his/her stay, can now feel even safer in case of illness or urgent Health Care need.  Through Electronic Cross Border Healthcare Services, European citizens can now reach Healthcare professionals in the area where they temporarily reside, knowing that they will be able to have access to their '''electronic prescriptions''' and '''Patient Summaries'''. The..."

Every European citizen, regardless of his/her European country of residence or the duration of his/her stay, can now feel even safer in case of illness or urgent Health Care need.


Through Electronic Cross Border Healthcare Services, European citizens can now reach Healthcare professionals in the area where they temporarily reside, knowing that they will be able to have access to their '''electronic prescriptions''' and '''Patient Summaries'''. These services are offered under the brand '''“MyHealth@EU”''' and facilitate optimum response to EU cross border health emergencies that may arise.


This side provides information on the Cross-Border healthcare services which are available within EU plus technical guidance to Healthcare professionals like Doctors and Pharmacists in preparing and exchanging medical information like Patient Summary records and medical Prescriptions to other EU countries when such a request is made by a patient.

=The WIKI= 


The purpose of this wiki is to help you understand:


* The services offered through the National Contact Point (NCP) by the Cyprus e-Health Authority.
* The nature and the meaning of the parameters describing the patient's health.


==Sidebar Menu==
The left sidebar main menu can be used for the wiki navigation:


'''Wiki'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Cross Border Services | Cross Border Services]] || Cross-Border Healthcare Service (CY).
|-
| [[Toolbox for Cross-Border Healthcare | Cross Border Toolbox]] || EU Directive 2011/24/EU and Social Security Regulations (EC) 883/2004 and 987/2009.
|}


'''NEHA'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[My Health@EU Leaflet | My Health@EU Leaflet]] || Promotional Material for My Health@EU project in Cyprus.
|-
| [[My Health@EU Poster | My Health@EU Poster]] || Promotional Material for My Health@EU project in Cyprus.
|-
| [[My Health@EU Sticker | My Health@EU Sticker]] || Promotional Material for My Health@EU project in Cyprus.
|-
| [[Helpdesk and Service Desk | Help & Service Desk]] || Support information for the NCPeH (CY) Cross-Border Services.
|}


'''MyHealth@EU'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights]] || Legislation covering the Services offered under My Health@EU.
|-
| [[Q&A My Health EU | Q&A My Health EU]] || My Health@EU services through examples.
|-
| [[My Health Flyer Patient | My Health Flyer Patient]] || Promotional Material for My Health@EU project focus on patients.
|-
| [[My Health Flyer Doctor | My Health Flyer Doctor]] || Promotional Material for My Health@EU project focus on doctors.
|-
| [[My Health Flyer | My Health Flyer]] || Promotional Material for My Health@EU project.
|-
| [[Videos | Videos]] || Video spots released.
|}


'''CY Login'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Two-Factor Authentication | Two-Factor Authentication]] || CY Login – Authentication process.
|}


'''NCPeH Cyprus Platform'''


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Patient Information Notice | Patient Information Notice]] || Information related to the cross-border transfer of Personal Data.
|-
| [[Patient Consent | Patient Consent]] || Patient Consent for the storage, use and exchange of individual medical and personal data in the National Contact Point (NCP) Cyprus.
|-
| [[Login_to_Platform | Log in]] || How to login in the NCPeH platform.
|}


'''National Citizen'''


This section applies to the physicians who want to review or create a patient summary record and / or medical e-prescription for a national patients.


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Search_Patient | Search Patient]] || Search the medical record of a specific patient (Applies to CY Nationals).
|-
| [[Patient Menu | Patient Menu]] || Select action (Patient Summary / e-Prescription).
|}


{| class="wikitable"
|+ style="caption-side: left; text-align: left;" | Patient Menu
|-
! '''Wiki Page''' !! '''Find:'''
|-
| colspan="2" | '''Patient Summary (PS-A)'''
|-
| [[View Patient Summary | View Patient Summary]] || Review patient records.
|-
| [[Create/Edit Patient Summary | Create/Edit Patient Summary]] || Create / Edit patient records.
|-
| colspan="2" | '''ePrescription (eP-A)'''
|-
| [[Preview | Preview]] || Preview existing prescription.
|-
| [[Create | Create]] || Create a new prescription.
|}


{| class="wikitable"
|+ style="caption-side: left; text-align: left;" | View Patient Summary
|-
! '''Wiki Page''' !! '''Find:'''
|-
| colspan="2" | '''Patient Summary (PS-A) Sections'''
|-
| [[Patient Data | Patient Data]] || Includes information for the patient's next of keen and medical insurance.
|-
| [[Patient Clinical Data | Patient Clinical Data]] || Clinical record of the patient.
|-
| [[Patient Summary Data | Patient Summary Data]] || Versioning information of the patient's medical records.
|}


{| class="wikitable"
|+ style="caption-side: left; text-align: left;" | Create/Edit Patient Summary
|-
! '''Wiki Page''' !! '''Find:'''
|-
| colspan="2" | '''Patient Summary (PS-A) Sections'''
|-
| [[Create/Edit Patient Data | Create / Edit Patient Data]] || Create / edit information for the patient's next of keen and medical insurance..
|-
| [[Create/Edit Patient Clinical Data | Create / Edit Patient Clinical Data]] || Create / edit clinical record of the patient.
|-
| [[Create/Edit Patient Summary Data | Create / Edit Patient Summary Data]] || Versioning information of the patient's medical records.
|}


'''European Citizen'''


This section applies to treatment of EU nationals by local Physicians (Patient Summary) / Pharmacists (e-Prescription).


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[Search_Patient_EU | Search Patient]] || Search the medical record of a specific patient (Applies to EU Nationals).
|-
| [[Patient_Summary_(PS-B) | Patient Summary PS-B]] || View the Patient Summary record of the EU citizen.
|-
| [[ePrescription(eP-B) | E-Prescription eP-B]] || View the e-Prescriptions of the EU citizen.
|}


'''Documents Samples'''


Short description


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[(Patient_Profile)_Patient Summary#PS | PS Documents]] || Samples of Patient Summary Documents.
|-
| [[(ePrescription)_ePrescription#eP | eP Documents]] || Samples of ePrescription Documents.
|}


'''Information'''


Short description


{| class="wikitable"
|-
! '''Wiki Page''' !! '''Find:'''
|-
| [[User Manual | User Manual]] || User Manual for the NCPeH platform.
|-
| [[National Contact Points | National Contact Points]] || Information for the EU NCP network.
|-
| [[Useful_Links | Useful Links]] || Further information on Cross-Border services across EU.
|-
| [[Glossary | Glossary]] || Explanation of special terms used within documents.
|-
| [[About_Us | About Us]] || National eHealth Authority Cyprus.
|-
| [[Privacy Policy | Privacy Policy]] || Privacy Policy.
|}

MediaWiki:Sidebar

2025-03-11T06:29:25Z

Marios.neofytou:

* navigation

* Wiki
** eHealth Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) (Main Page) | Main Page
** Cross Border Services | Cross Border Services
** Toolbox for Cross-Border Healthcare | Cross Border Toolbox

* NeHA
** My Health@EU Leaflet | My Health@EU Leaflet
** My Health@EU Poster | My Health@EU Poster
** My Health@EU Sticker | My Health@EU Sticker
** Helpdesk and Service Desk | Help & Service Desk

* MyHealth@EU
** Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights
** Q&A My Health EU | Q&A My Health EU
** My Health Flyer | My Health Flyer
** Videos | Videos

*CY Login
** Two-Factor Authentication | 2FA

* NCPeH Cyprus Platform
** Patient Information Notice | Patient Information Notice
** Health Professional Information Notice (HPIN) about MyHealth@EU services | Health Professional Information Notice
** Patient Consent | Patient Consent
** Login_to_Platform | Login

* National Citizen
** Search_Patient | Search Patient
** Patient Menu | Patient Menu

* European Citizen
** Search_Patient_EU | Search Patient
** Patient_Summary_(PS-B) | Patient Summary PS-B
** ePrescription(eP-B) | E-Prescription eP-B

* Documents Samples
** (Patient_Profile)_Patient Summary#PS | PS Documents
** (ePrescription)_ePrescription#eP | eP Documents

*Information
**User Manual | User Manual
**National Contact Points | National Contact Points
**Useful Links | Useful Links
**Glossary | Glossary
**About Us | About Us
**Privacy Policy | Privacy Policy

Readiness Criteria
Legal and organisational Domain | Legal and organisational Domain
Operations-Services | Operations-Services
Information Security | Information Security
Semantic Interoperability | Semantic Interoperability
Technical Interoperability | Technical Interoperability
LIST OF ANNEXES | LIST OF ANNEXES

MediaWiki:Sidebar

2025-03-11T06:28:30Z

Marios.neofytou:

* navigation

* Wiki
** E-Health Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) - Ministry of Health, Republic of Cyprus (Main Page) | Main Page
** Cross Border Services | Cross Border Services
** Toolbox for Cross-Border Healthcare | Cross Border Toolbox

* NeHA
** My Health@EU Leaflet | My Health@EU Leaflet
** My Health@EU Poster | My Health@EU Poster
** My Health@EU Sticker | My Health@EU Sticker
** Helpdesk and Service Desk | Help & Service Desk

* MyHealth@EU
** Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights
** Q&A My Health EU | Q&A My Health EU
** My Health Flyer | My Health Flyer
** Videos | Videos

*CY Login
** Two-Factor Authentication | 2FA

* NCPeH Cyprus Platform
** Patient Information Notice | Patient Information Notice
** Health Professional Information Notice (HPIN) about MyHealth@EU services | Health Professional Information Notice
** Patient Consent | Patient Consent
** Login_to_Platform | Login

* National Citizen
** Search_Patient | Search Patient
** Patient Menu | Patient Menu

* European Citizen
** Search_Patient_EU | Search Patient
** Patient_Summary_(PS-B) | Patient Summary PS-B
** ePrescription(eP-B) | E-Prescription eP-B

* Documents Samples
** (Patient_Profile)_Patient Summary#PS | PS Documents
** (ePrescription)_ePrescription#eP | eP Documents

*Information
**User Manual | User Manual
**National Contact Points | National Contact Points
**Useful Links | Useful Links
**Glossary | Glossary
**About Us | About Us
**Privacy Policy | Privacy Policy

Readiness Criteria
Legal and organisational Domain | Legal and organisational Domain
Operations-Services | Operations-Services
Information Security | Information Security
Semantic Interoperability | Semantic Interoperability
Technical Interoperability | Technical Interoperability
LIST OF ANNEXES | LIST OF ANNEXES

MediaWiki:Sidebar

2025-03-11T06:27:39Z

Marios.neofytou:

* navigation

* Wiki
** E-Health Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) (Main Page) | Main Page
** Cross Border Services | Cross Border Services
** Toolbox for Cross-Border Healthcare | Cross Border Toolbox

* NeHA
** My Health@EU Leaflet | My Health@EU Leaflet
** My Health@EU Poster | My Health@EU Poster
** My Health@EU Sticker | My Health@EU Sticker
** Helpdesk and Service Desk | Help & Service Desk

* MyHealth@EU
** Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights
** Q&A My Health EU | Q&A My Health EU
** My Health Flyer | My Health Flyer
** Videos | Videos

*CY Login
** Two-Factor Authentication | 2FA

* NCPeH Cyprus Platform
** Patient Information Notice | Patient Information Notice
** Health Professional Information Notice (HPIN) about MyHealth@EU services | Health Professional Information Notice
** Patient Consent | Patient Consent
** Login_to_Platform | Login

* National Citizen
** Search_Patient | Search Patient
** Patient Menu | Patient Menu

* European Citizen
** Search_Patient_EU | Search Patient
** Patient_Summary_(PS-B) | Patient Summary PS-B
** ePrescription(eP-B) | E-Prescription eP-B

* Documents Samples
** (Patient_Profile)_Patient Summary#PS | PS Documents
** (ePrescription)_ePrescription#eP | eP Documents

*Information
**User Manual | User Manual
**National Contact Points | National Contact Points
**Useful Links | Useful Links
**Glossary | Glossary
**About Us | About Us
**Privacy Policy | Privacy Policy

Readiness Criteria
Legal and organisational Domain | Legal and organisational Domain
Operations-Services | Operations-Services
Information Security | Information Security
Semantic Interoperability | Semantic Interoperability
Technical Interoperability | Technical Interoperability
LIST OF ANNEXES | LIST OF ANNEXES

MediaWiki:Sidebar

2025-03-10T12:25:41Z

Marios.neofytou:

MediaWiki:Sidebar

2025-03-10T12:24:26Z

Marios.neofytou:

* navigation

* Wiki
** e-Health Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) | Main Page
** Cross Border Services | Cross Border Services
** Toolbox for Cross-Border Healthcare | Cross Border Toolbox

* NeHA
** My Health@EU Leaflet | My Health@EU Leaflet
** My Health@EU Poster | My Health@EU Poster
** My Health@EU Sticker | My Health@EU Sticker
** Helpdesk and Service Desk | Help & Service Desk

* MyHealth@EU
** Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights
** Q&A My Health EU | Q&A My Health EU
** My Health Flyer | My Health Flyer
** Videos | Videos

*CY Login
** Two-Factor Authentication | 2FA

* NCPeH Cyprus Platform
** Patient Information Notice | Patient Information Notice
** Health Professional Information Notice (HPIN) about MyHealth@EU services | Health Professional Information Notice
** Patient Consent | Patient Consent
** Login_to_Platform | Login

* National Citizen
** Search_Patient | Search Patient
** Patient Menu | Patient Menu

* European Citizen
** Search_Patient_EU | Search Patient
** Patient_Summary_(PS-B) | Patient Summary PS-B
** ePrescription(eP-B) | E-Prescription eP-B

* Documents Samples
** (Patient_Profile)_Patient Summary#PS | PS Documents
** (ePrescription)_ePrescription#eP | eP Documents

*Information
**User Manual | User Manual
**National Contact Points | National Contact Points
**Useful Links | Useful Links
**Glossary | Glossary
**About Us | About Us
**Privacy Policy | Privacy Policy

Readiness Criteria
Legal and organisational Domain | Legal and organisational Domain
Operations-Services | Operations-Services
Information Security | Information Security
Semantic Interoperability | Semantic Interoperability
Technical Interoperability | Technical Interoperability
LIST OF ANNEXES | LIST OF ANNEXES

MediaWiki:Sidebar

2025-03-10T12:23:17Z

Marios.neofytou:

* navigation

* Wiki
** e-Health Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA)_(Main_Page) | Main Page
** Cross Border Services | Cross Border Services
** Toolbox for Cross-Border Healthcare | Cross Border Toolbox

* NeHA
** My Health@EU Leaflet | My Health@EU Leaflet
** My Health@EU Poster | My Health@EU Poster
** My Health@EU Sticker | My Health@EU Sticker
** Helpdesk and Service Desk | Help & Service Desk

* MyHealth@EU
** Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights
** Q&A My Health EU | Q&A My Health EU
** My Health Flyer | My Health Flyer
** Videos | Videos

*CY Login
** Two-Factor Authentication | 2FA

* NCPeH Cyprus Platform
** Patient Information Notice | Patient Information Notice
** Health Professional Information Notice (HPIN) about MyHealth@EU services | Health Professional Information Notice
** Patient Consent | Patient Consent
** Login_to_Platform | Login

* National Citizen
** Search_Patient | Search Patient
** Patient Menu | Patient Menu

* European Citizen
** Search_Patient_EU | Search Patient
** Patient_Summary_(PS-B) | Patient Summary PS-B
** ePrescription(eP-B) | E-Prescription eP-B

* Documents Samples
** (Patient_Profile)_Patient Summary#PS | PS Documents
** (ePrescription)_ePrescription#eP | eP Documents

*Information
**User Manual | User Manual
**National Contact Points | National Contact Points
**Useful Links | Useful Links
**Glossary | Glossary
**About Us | About Us
**Privacy Policy | Privacy Policy

Readiness Criteria
Legal and organisational Domain | Legal and organisational Domain
Operations-Services | Operations-Services
Information Security | Information Security
Semantic Interoperability | Semantic Interoperability
Technical Interoperability | Technical Interoperability
LIST OF ANNEXES | LIST OF ANNEXES

MediaWiki:Sidebar

2025-02-27T10:58:04Z

Marios.neofytou:

MediaWiki:Sidebar

2025-02-27T10:57:41Z

Marios.neofytou:

* navigation

* Wiki
** e-Health Platform of the National Contact Point (NCPeH) supported by the National Electronic Health Authority (NeHA) (Main_Page) | Main Page
** Cross Border Services | Cross Border Services
** Toolbox for Cross-Border Healthcare | Cross Border Toolbox

* NeHA
** My Health@EU Leaflet | My Health@EU Leaflet
** My Health@EU Poster | My Health@EU Poster
** My Health@EU Sticker | My Health@EU Sticker
** Helpdesk and Service Desk | Help & Service Desk

* MyHealth@EU
** Q&A: Patients' Rights in Cross-Border Healthcare | Q&A: Patients Rights
** Q&A My Health EU | Q&A My Health EU
** My Health Flyer | My Health Flyer
** Videos | Videos

*CY Login
** Two-Factor Authentication | 2FA

* NCPeH Cyprus Platform
** Patient Information Notice | Patient Information Notice
** Health Professional Information Notice (HPIN) about MyHealth@EU services | Health Professional Information Notice
** Patient Consent | Patient Consent
** Login_to_Platform | Login

* National Citizen
** Search_Patient | Search Patient
** Patient Menu | Patient Menu

* European Citizen
** Search_Patient_EU | Search Patient
** Patient_Summary_(PS-B) | Patient Summary PS-B
** ePrescription(eP-B) | E-Prescription eP-B

* Documents Samples
** (Patient_Profile)_Patient Summary#PS | PS Documents
** (ePrescription)_ePrescription#eP | eP Documents

*Information
**User Manual | User Manual
**National Contact Points | National Contact Points
**Useful Links | Useful Links
**Glossary | Glossary
**About Us | About Us
**Privacy Policy | Privacy Policy

Readiness Criteria
Legal and organisational Domain | Legal and organisational Domain
Operations-Services | Operations-Services
Information Security | Information Security
Semantic Interoperability | Semantic Interoperability
Technical Interoperability | Technical Interoperability
LIST OF ANNEXES | LIST OF ANNEXES