Helpdesk and Service Desk: Difference between revisions

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__NOTOC__
The NCPeH CY Help Desks are supporting the problem and incident management.
The NCPeH CY Help Desks are supporting the problem and incident management.


All these operational components and channels are available on a 24x7 basis.


Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:  
Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:  
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*Operating days: Monday till Friday
*Operating days: Monday till Friday
*Office Hours: 7:30 - 15:00
*Office Hours: 7:30 - 15:00
 
*Service Desk
=Service Desk=
*Technical Issues
*Technical issues
*WebLink: https://support.ncp.moh.gov.cy
*Email: ncphelpdesk@cs.ucy.ac.cy
*Phone number: +357 22893941 
 
 
=HelpDesk =
*Citizens support
*Weblink: https://www.moh.gov.cy/moh/cbh/cbh.nsf/page16_en/page16_en?OpenDocument
*Email: ncpcrossborderhealthcare@moh.gov.cy
*Phone number: +357 22605 499 / 492
 
For any inquiries or questions regarding the Cross border Services and the NCPeH CY Platform, please call to  +357 22605576
[[File: helpdesk image NEHA.JPG|thumb|left|HelpDesk]]

Latest revision as of 05:24, 5 June 2025

The NCPeH CY Help Desks are supporting the problem and incident management.


Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:

HelpDesk