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=International Page and National Page=
<gallery widths="400px" heights="300px">


Physicians can select any of the countries presented here to connect with the National Contact Point (NCP) of the corresponding country. The
  File: Home Page Select National (EN).png | Figure 5.0: National Contact Point Portal – Home Page. Select “National Citizen” to perform a patient search at the national level.
Physicians can then search for the patient in the specific country.


</gallery>


[[File: Countries.jpg|thumb|upright=1.15|left|Figure 2.1: Countries with National Contact Points that the system is linked with for the retrieval and/or update of patient summaries.]]
==Provision of Electronic Cross-Border Health Services for New Users==


=AUSTRIA=
In order for a healthcare professional to create, for the first time, the Patient Summary of a Cypriot citizen or to proceed with the issuance of an Electronic Prescription, the professional shall record in the system the patient’s basic demographic information, the designated emergency contact, and the patient’s mobile telephone number.
Gesundheit Österreich GmbH
Website: https://www.gesundheit.gv.at/Portal.Node/ghp/public/content/kontaktstellepatientenmobilitaet.html
Email: patientenmobilitaet@goeg.at


=BELGIUM=
Thereafter, a unique One-Time Password (OTP) shall be issued to the patient, who shall provide it to the healthcare professional. The provision of the OTP shall be deemed to constitute the patient’s explicit consent to proceed with the creation of the Patient Summary or the issuance of an Electronic Prescription.
Soins de santé transfrontaliers
Website: www.crossborderhealthcare.be
Email: information@crossborderhealthcare.be


=BULGARIA=
<gallery widths="500px" heights="150px">
National Health Insurance Fund
Website: www.nhif.bg
Email: crossbordercare@nhif.bg


=CROATIA=
  File: New User Demographics (EN).png | Figure 5.1: First Entry of Citizen Data for Patient Summary Creation or Electronic Prescription Issuance.
Croatian Health Insurance Fund
  File: Search Patient - 2 (EN).PNG | Figure 5.2: Searching for a patient requires the physician or pharmacist to input the identity card number and date of birth.
Website: www.hzzo.hr
  File: Search Patient - 3 (EN).PNG | Figure 5.3: Input of the One-Time Password (OTP) sent to the citizen’s registered contact number by the healthcare professional during data entry.
Email address: ncp-croatia@hzzo.hr


=CYPRUS=
</gallery>
Ministry of Health
Website: www.moh.gov.cy/cbh
Email: ncpcrossborderhealthcare@moh.gov.cy


=CZECH REPUBLIC=
==Provision of Electronic Cross-Border Health Services for Existing Users==
Health Insurance Bureau
Website: www.kancelarzp.cz
E-mail: info@kancelarzp.cz


=DENMARK=
The healthcare professional is not required to re-enter the patient’s demographic or other personal information. Instead, the patient may be located in the system by using their identity card details or ARC number, along with their date of birth.
Danish Patient Safety Authority
Website: http://stps.dk/da/borgere/internationalsygesikring/nationaltkontaktpunktforbehandling-i-eueoes
E-mail: EUS-jura@stps.dk


=ESTONIA=
Once the patient has been identified, the healthcare professional may proceed directly with the updating and/or revision of the Patient Summary, as well as the issuance of an Electronic Prescription.
Estonian Health Insurance Fund
Website: www.haigekassa.ee/kontaktpunkt
Email: info@haigekassa.ee


=FINLAND=
<gallery widths="500px" heights="150px">
Kela
 
Website: www.eu-healthcare.fi
  File: Search Patient - 2 (EN).PNG | Figure 5.4: Searching for a patient requires the physician or pharmacist to input the identity card number and date of birth.
Email: yhteyspiste@kela.fi
  File: Search Patient - 3 (EN).PNG | Figure 5.5: Input of the One-Time Password (OTP) sent to the citizen’s registered contact number by the healthcare professional during data entry.


=FRANCE=
</gallery>
Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Website : http://www.cleiss.fr/presentation/pcn.html
Email : soinstransfrontaliers@cleiss.fr


=GERMANY=
[[National Citizen | Back]]
Deutsche Verbindungsstelle Krankenversicherung - Ausland (DVKA)
Website: www.eu-patienten.de
Email: info@eu-patienten.de
 
=GREECE=
National Organization for the Provision of Health Services – EOPYY
Website: https://eu-healthcare.eopyy.gov.gr/gr/home.aspx
Email: ncp_gr@eopyy.gov.gr
 
=HUNGARY=
Országos Betegjogi, Ellátottjogi, Gyermekjogi és Dokumentációs Központ
National Center for Patients' Rights and Documentation
For EU citizens that intend to use Hungarian healthcare :
Website: http://www.patientsrights.hu/
Email: info@patientsrights.hu
For Hungarian citizens seeking healthcare in EU :
Website: http://www.eubetegjog.hu/
E-mail: info@eubetegjog.hu
 
=IRELAND=
Cross-Border Healthcare Directive Department
Website: http://hse.ie/eng/services/list/1/schemes/cbd/CBD.html
Email: Crossborderdirective@hse.ie
 
=ITALY=
Ministry of Health, Directorate-General for health planning
Website: http://www.salute.gov.it/portale/temi/p2_4.jsp?lingua=english&area=healthcareUE
Email: ncpitaly@sanita.it
 
=LATVIA=
National Health Service
Website: www.vmnvd.gov.lv
Email: nvd@vmnvd.gov.lv
 
=LITHUANIA=
State Health Care Accreditation Agency under the Ministry of Health
Website for NCP where patients could find the information in one place:
https://www.ncp.lt/?lng=en
For EU citizens intending to use Lithuanian healthcare :
Website: http://www.vaspvt.gov.lt/en
Email: contact.point@vaspvt.gov.lt
National Health Insurance Fund under the Ministry of Health
For Lithuanian insured persons seeking healthcare in the EU:
Website: http://www.vlk.lt/sites/en/
E-mail: ncp@vlk.lt
 
=LUXEMBOURG=
Service national d’information et de médiation santé
For EU citizens intending to use Luxemburgish healthcare :
Website: www.mediateursante.lu
Email: info@mediateursante.lu
Ministry of Social Security (Caisse nationale de santé)
For Luxemburgish insured persons seeking healthcare in the EU :
Website: www.cns.lu
Email: cns@secu.lu
 
=MALTA=
Ministry for Health
Website: http://health.gov.mt/en/cbhc/Pages/Cross-Border.aspx
Email: crossborderhealth@gov.mt
 
=NETHERLANDS=
Netherlands NCP Cross-border Healthcare
Website: www.cbhc.nl
 
=POLAND=
National Health Fund
Website : http://www.kpk.nfz.gov.pl/en/
Email: ca17@nfz.gov.pl
 
=PORTUGAL=
The Central Administration of the Health System
Website: http://diretiva.min-saude.pt/
Email: diretiva.pcn@acss.min-saude.pt
 
=ROMANIA=
National Health Insurance House
Website: www.cnas-pnc.ro
E-mail: pnc@casan.ro
 
=SLOVAKIA=
Healthcare Surveillance Authority
Website: www.udzs-sk.sk
Email: web@udzs-sk.sk
 
=SLOVENIA=
Health Insurance Institute of Slovenia (HIIS)
Website: http://www.nkt-z.si/wps/portal/nktz/home
Email: kontakt@nkt-z.si
 
=SPAIN=
Ministerio de Sanidad, Consumo y Bienestar Social
Website: https://www.mscbs.gob.es/pnc/home.htm
Email: oiac@msssi.es
 
=SWEDEN=
Försäkringskassan
For Swedish insured persons seeking healthcare in the EU :
Website: www.forsakringskassan.se
Email: kundcenter@forsakringskassan.se ; huvudkontoret@forsakringskassan.se
Socialstyrelsen
For EU citizens intending to use Swedish healthcare :
Website: www.socialstyrelsen.se
Email: socialstyrelsen@socialstyrelsen.se
 
=ICELAND=
Icelandic Health Insurance- International Department
Website: http://www.sjukra.is/english
Email: international@sjukra.is
 
=LICHTENSTEIN=
Amt für Gesundheit (AG)
Website: http://www.llv.li/#/117345/patientenmobilitat-im-euewrraum
E-mail: patientenmobilitaet@llv.li
 
=NORWAY=
HELFO (The Norwegian Health Economics Administration)
Website: https://helsenorge.no/norwegian-national-contact-point-for-healthcare1
E-mail: servicesenteret@helfo.no

Latest revision as of 08:38, 7 October 2025

Provision of Electronic Cross-Border Health Services for New Users

In order for a healthcare professional to create, for the first time, the Patient Summary of a Cypriot citizen or to proceed with the issuance of an Electronic Prescription, the professional shall record in the system the patient’s basic demographic information, the designated emergency contact, and the patient’s mobile telephone number.

Thereafter, a unique One-Time Password (OTP) shall be issued to the patient, who shall provide it to the healthcare professional. The provision of the OTP shall be deemed to constitute the patient’s explicit consent to proceed with the creation of the Patient Summary or the issuance of an Electronic Prescription.

Provision of Electronic Cross-Border Health Services for Existing Users

The healthcare professional is not required to re-enter the patient’s demographic or other personal information. Instead, the patient may be located in the system by using their identity card details or ARC number, along with their date of birth.

Once the patient has been identified, the healthcare professional may proceed directly with the updating and/or revision of the Patient Summary, as well as the issuance of an Electronic Prescription.

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