Helpdesk and Service Desk: Difference between revisions

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The NCPeH CY Help Desks are supporting the problem and incident management.
The NCPeH CY Help Desks are supporting the problem and incident management.


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All these operational components and channels are available on a 24x7 basis.
All these operational components and channels are available on a 24x7 basis.


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Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:  
Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:  


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=HelpDesk=
=HelpDesk=
*Users support – Healthcare Professionals
*Users support – Healthcare Professionals
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*Operating days: Monday till Friday
*Operating days: Monday till Friday
*Office Hours: 7:30 - 15:00
*Office Hours: 7:30 - 15:00
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=Service Desk=
*Technical issues
*WebLink: https://support.ncp.moh.gov.cy
*Email: ncphelpdesk@cs.ucy.ac.cy
*Phone number: +357 22893941 
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=HelpDesk =
*Citizens support
*Weblink: https://www.moh.gov.cy/moh/cbh/cbh.nsf/page16_en/page16_en?OpenDocument
*Email: ncpcrossborderhealthcare@moh.gov.cy
*Phone number: +357 22605 499 / 492
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For any inquiries or questions regarding the Cross border Services and the NCPeH CY Platform, please call to  +357 22605576
[[File: HelpDesk.png |thumb|left|HelpDesk]]

Revision as of 11:50, 11 March 2025

The NCPeH CY Help Desks are supporting the problem and incident management.

All these operational components and channels are available on a 24x7 basis.

Communication lines: the following communication lines are available – as a minimum - to report incidents, in this preferred order:

HelpDesk

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